Shipping & Returns

SHIPPING

VOLKOV WILL SHIP YOUR ITEMS WITHIN 7 BUSINESS DAYS OF ORDER CONFIRMATION EXCLUDING PRE-ORDERS AND CUSTOM ORDERS. PRE-ORDERS WILL SHIP WITHIN 7 BUSINESS DAYS OF OFFICIAL RELEASE. CUSTOM ORDERS WILL BE SHIPPED AFTER COMPLETION WITHIN 14 DAYS OF ORDER CONFIRMATION. PLEASE ALLOW AN ADDITIONAL 2-3 BUSINESS DAYS FOR THE SHIPPING PROVIDER TO PROCESS THE SHIPMENT.

ALL CLOTHING AND FOOTWEAR MERCHANDISE SHIPPED DOMESTICALLY IS SUBJECT TO NEW YORK SALES TAX. PRICES DISPLAYED ON THE WEBSITE DO NOT REFLECT SALES TAX.

FOR ALL INTERNATIONAL ORDERS, THE SHIPPING RATES ARE NOT INCLUSIVE OF ANY CUSTOMS OR IMPORT DUTIES. ALL INTERNATIONAL COSTS AND CUSTOMS DUTIES ARE THE RESPONSIBILITY OF THE CUSTOMER.

RETURNS

WE WILL ACCEPT RETURNS ON ALL FULL PRICED ITEMS WITHIN 14 DAYS OF DELIVERY DATE. ITEMS MUST BE RETURNED IN THE ORIGINAL, UNWORN CONDITION WITH ORIGINAL TAGS AND PACKAGING. RESTRICTIONS APPLY. THE FOLLOWING ITEMS MAY NOT BE RETURNED OR EXCHANGED

• CUSTOM ORDERS

• UNDERGARMENTS

TO COMPLETE YOUR RETURN OR IF YOU HAVE ANY QUESTIONS, PLEASE EMAIL INFO@VOLKOV.NYC WITH THE ORDER NUMBER AND REASON FOR THE RETURN. WE WILL RESPOND TO CONFIRM YOUR REQUEST WITH RETURN INSTRUCTIONS.

ALL DOMESTIC AND INTERNATIONAL RETURN FEES ARE THE RESPONSIBILITY OF THE CUSTOMER. PLEASE PROVIDE TRACKING INFORMATION ONCE SHIPPED.

REFUNDS

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO CONFIRM RECEIPT OF THE ITEM/S IN ADDITION TO THE STATUS OF YOUR REFUND, WHETHER APPROVED OR REJECTED.

IF APPROVED, A REFUND WILL BE PROCESSED AND A CONFIRMATION WILL BE SENT TO THE EMAIL ADDRESS PROVIDED AT CHECK OUT. ONCE PROCESSED, A CREDIT WILL BE ISSUED TO YOUR ORIGINAL METHOD OF PAYMENT WITHIN 3-5 BUSINESS DAYS OF RECEIVING YOUR RETURN.

PLEASE NOTE, SHIPPING FEES ARE NONREFUNDABLE AND SALE ITEMS ARE NOT ELIGIBLE FOR REFUND OR EXCHANGE.